Welcome to callendrabytrulab , We strive to provide you with quality products and a

seamless shopping experience. However, we understand that there may be times when

you need to return an item. This Returns Policy outlines our procedures for returns,

exchanges, and refunds.

To be eligible for a return, please ensure that you meet the following conditions:

 You must contact us within 7 working days of receiving your order.

 The item(s) must be unused, in their original packaging, and in the same

condition as when you received them.

 Proof of purchase is required, such as your order number or receipt.

To initiate a return, please follow these steps:

 Contact our customer support team at info@trulab.co.za to request a return

authorization.

 Our team will provide you with instructions on how to return the item(s) and any

required documentation.

 Pack the item(s) securely, including all original packaging and tags.

 Ship the item(s) to the address provided by our customer support team.

Upon receiving and inspecting your returned item(s), we will process your refund as

follows:

 Refund Method: We will issue the refund using the original payment method used

for the purchase.

 Refund Amount: The refund will typically include the purchase price of the item(s)

and any applicable taxes, minus any shipping or handling fees.

In most cases, you will be responsible for return shipping costs unless the return is due

to a mistake on our part or a defective item. We will provide you with details on return

shipping costs when you contact us to initiate a return.

If you wish to exchange an item for a different size, color, or product, please contact us.

Exchanges are subject to availability, and you may be responsible for any price

differences and return shipping costs.

If you receive a damaged or defective item, please contact us immediately. We will

provide instructions on how to return the item and arrange for a replacement or refund.

If you have any questions or need assistance with a return, exchange, or refund, please

contact our customer support team at info@trulab.co.za. We are here to assist you.